As technology rapidly advances, the landscape of customer service is constantly evolving. Two prominent contenders vying for dominance are chatbots and live chat agents. While/Despite/Because both offer immediate support, their approaches differ significantly. Chatbots leverage artificial intelligence to automate interactions, providing instant res

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AI chatbots are changing the landscape of retail customer service. These sophisticated virtual assistants can offer quick and efficient solutions to customer queries, round-the-clock. From answering simple product details to assisting with purchase tracking, chatbots can manage a broad range of customer interactions. This empowers human agents to

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